How Cross-Industry Expansion Can Double A Business Owner’s Income

Saturday, November 18, 2023

Michael Smith

If you own your own business like I do (I own three), you’ll probably agree it gets stressful sometimes.

Some of the stress can come from trying to grow your business – and what I’m really talking about is growing your income. After all, most of us small business owners started our businesses for freedom and money.

Yes, as business owners we want to deliver a quality product or service. Yes, we want to be of benefit to the clients we serve. Yes, we want to do work we’re proud of, be a good employer and an asset to our community. All of that is true.

But if we’re doing all this hard work and putting our necks on the line for minimum wage, why bother, right?

Which is why most business owners I know, including myself, are always looking for new ways to grow revenue – and more importantly, grow profits.

Legendary marketing guru Jay Abraham is famous for saying there are only 3 ways to grow a business:

1. You can add more clients,
2. You can increase your average sale price,
3. You can increase the frequency that your clients buy.

​But there are limitations and challenges built into each of these.

What stops you from growing your business

Adding more clients oftentimes requires expensive, unpredictable sales and marketing efforts.

And let’s say you’re in an industry such as insurance – it’s hard to increase your average sale price (and average profit) for a homeowners policy.

And, sticking with insurance as the example, you can’t increase the frequency because the homeowner only needs an annual policy once a year.

Sure, you can sell add-ons such as mortgage life insurance or get your homeowner policy clients to switch their auto insurance over to you.

But what if you’ve sold your clients all that you have to offer? Or your clients don’t want the other products or services you have left to sell?

That’s where cross-industry expansion can help a business breakthrough revenue and profit barriers to experience explosive growth.

​And for you, the business owner, this can mean doubling or tripling your income without adding a single new client.​

What is cross-industry expansion?

Cross-industry expansion refers to a company expanding into a different industry, but it usually maintains some connection or synergy with its core business.

​The focus is on growth by leveraging the company’s existing strengths and client base, even though it’s a new industry. Here are some examples:​

  • Apple: Expanding from computers to handheld devices
  • Nordstrom: Expanding into coffee shops inside their stores
  • Transportation Company: Expanding into logistics services
  • Fitness Center: Expanding into chiropractic care
  • Insurance Agency: Expanding into mortgages, home equity loans, and reverse mortgages
  • Auto Body Repair: Expanding into rental cars
  • Disney: Expanding into theme parks, cruise lines, and streaming services

If you have a large database of clients, cross-industry expansion instantly gives you something new to offer them.

Research reveals these are the easiest sales you'll ever make

Every business owner knows it’s easier (and cheaper) to sell to clients instead of strangers – and the data proves it too.

  • Selling To Clients Is Easier: Research citied by Mailchimp shows that clients are 50% more likely to try a new offering than a stranger.
  • Selling To Strangers Is Harder: The average success rate for cold calling strangers is 4.8% according to an independent study by Cognism.
  • Selling To Clients Is More Profitable: Top global management consultant Bain & Company's data shows that a 5% increase in clients making another purchase can boost profits anywhere from 25% to 95%.
  • Selling To Strangers Is More Expensive: According to American Express Business Services, research shows it’s 5 to 6 times more expensive to convert a stranger into a new client than it is for an existing client to make another purchase.

How it works

Let's say you have 1,000 clients who already know, like, and trust you.

You expand into a different industry and offer your clients your new product or service. 

Let's say that 50 of them buy your new product or service every year.

And your profit from each sale is $3,000.

You just added $150,000 a year in profit using cross-industry expansion without adding a single new client.

5 simple rules for massive success with cross-industry expansion

But not every industry is a winner. Some are more trouble than they're worth.

If you want a simple way to double or triple your income with cross-industry expansion, follow these 5 rules:

#1: Expand into an industry that offers something your clients plan to buy anyway

Choose the right new industry and you can make a fortune without selling to strangers because your clients and sphere of influence were going to buy it from someone anyway. Why wouldn’t they give you – someone they already know, like, and trust – a shot?​

#2: Expand into an industry that doesn't take away from money you're bringing in now

If you choose the right new industry, the new sales give you money on top of what you’re already making because it doesn't take away from the money your clients are spending with you now.

Choose the wrong new industry and you’ll be cannibalizing your own profits. One eats the other.

​​Think about it: If your client base only needs the new product or the old product but not both – or if your clients can only afford the new product or the old product but not both – you’re in trouble. You’ll be stealing from yourself, watching sales go down on one side while they go up on the other.

#3: Expand into an industry that turns a profit with a few transactions. this way, there's no risk.

With the right new industry, you can break even or turn a profit with the first one or two transactions. This relieves a lot of stress for you as the business owner and makes it risk free.

​Pick the wrong industry and you’ll never be able to close enough sales to turn a profit or cover your out of pocket expenses.

#4: Expand into an industry with a proven way to generate inexpensive inbound inquiries from clients and convert them into sales

The reason I point that out is because without a proven way to generate cheap or free inbound leads from your client base, you’ll have to experiment with costly ads and marketing in order to sell your new product or service. And it'll be more difficult and costly to convert strangers into sales.

For example, here at Mortgage Systems USA we offer a program called the Mortgage Facilitator that helps non-mortgage business owners to originate mortgage loans from their client base.

It includes a complete, turnkey marketing system that generates inbound calls, texts and emails from their clients, sphere of influence, business networks, and social media audiences.

But even with a proven system to generate inbound leads, you’ll have to do more than that to get paid. You’ll also need to convert the leads into sales.

​The sales system that's included with the Mortgage Facilitator program walks the business owner and staff through example conversations that turn leads into loan applications and funded loans – without seeming fake or salesy – and with zero prior mortgage experience.

#5: Expand into an industry with a proven way to protect your good name and reputation

You don’t want to jump into a new industry and deliver poor results. That will destroy your reputation with your clients and within your community. Whatever new product or service you choose to offer should have safeguards in place to prevent you from screwing up.

At Mortgage Systems USA, our Mortgage Facilitator program gives business owners and their staff simple operational systems to deliver a flawless, 5-star borrowing experience every time – without having to become a mortgage expert.

​The business owner and staff are seen as heroes worth raving about instead of a bunch of clowns. Your clients become raving fans, walking around like billboards and bringing you business.​

Want to learn about making killer money by offering mortgages, home equity loans, and reverse mortgages to your clients?

Mortgage Systems USA offers non-mortgage business owners a complete, turnkey profit center in the $1.4 trillion mortgage industry.

We call it the Mortgage Facilitator and for many businesses – such as insurance brokers, divorce and probate attorneys, trust and estate planners, tax professionals, financial planners, real estate brokers and agents – this is the ideal cross-industry expansion.

If this looks interesting to you, click the button below to learn more.

References:

  • ​Mailchimp: https://mailchimp.com/resources/target-existing-customers/
  • Cognism: https://www.cognism.com/blog/cold-calling-success-rates
  • Bain & Company: https://www.bain.com/insights/retaining-customers-is-the-real-challenge/
  • ​American Express Business Services: https://www.americanexpress.com/en-us/business/trends-and-insights/articles/retaining-customers-vs-acquiring-customers/

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This is not legal or tax advice. Consult your attorney about legal matters. Consult your tax professional about tax deductions. Consult state licensing authorities about licensing matters. Earnings and income statements are estimates based on our experience. There is no guarantee you will achieve similar results. Any earnings or financial benefits can vary based on your individual circumstances, skills, and the specific actions you take. You should always conduct your own due diligence before making any financial decision.

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